[ Follow Ups ] [ Post Followup ] [ NMS WWWBoard Version 1.0 ] [ FAQ ]
Posted by Ed on 11:07:53 03/17/03
I recently received my Pro Explorer and really like the boat. I paddles well, and is more stable and a drier ride than my two OK kayaks. Still love my Scupper Classic and Pro TW, but this boat is very nice. I wanted to include a note on service from Malibu Kayaks. My boat came with some shipping damage, and I was bummed. Worked with Sean (the owner) and Simon the salesman and I couldn't be more pleased. They first offered to replace the yak at no charge to me. Then Sean called and offered an alternative solution. He gave me detailed instructions on repairing the minor damage (the shippers fault by the way) and it worked well. Then they gave me a SUPER discount on another package for my boy to compensate me for the hassle. They offered free gear, but I chose to order another yak I liked it so much. My long winded point is, I don't think you can go wrong with the Pro Explorer package from Malibu. It's an excellent product and they back it up with a great warranty and outstanding customer service.
Peace and Good Fishing
Ed
[ Follow Ups ] [ Post Followup ] [ NMS WWWBoard Version 1.0 ] [ FAQ ]