Posted by Grippermike on May 28, 2002 at 20:28:34:
Please read or risk what has happen to me happen to you!
Right now I working to get my kayak fix. The store I got it from has been hard to work with. Thier installer installed hatch wrong. Leaks real bad. There making me feel like It's my falt. When I bought a hatch from them and ask them to install it. They blow it not me. Other than me going to thier store.I will Name that store( named at end of story5-28-02) If they don't back thier work in fixing it or giving me a new yak. But I did call Cobra and they said bring it in and they will fix it. To me there top company. But I brought back to the store I got the yak & hatches.Didn't want them to say you took somewhere else if something goes wrong and Just feel they should back Thier stores work even if they have to eat thier intallers work with new yak!
Today 5-28-02 11:30am called them Told them want new Kayak. Russ the owner push me off the phone said in a half he'll call me back. 3:30 yes I called him. My reason they never started work on my kayak yet had it over week. I felt best I get new one they blow it not me! Why risk more trouble down the road RIGHT Later in time.I Took it in before, they gave it back saying it was fixed They took the BUCK! over me and my saftey. With and UNSAFE vessel that took gallons of water. Yes gallons. They never fixed it.Today he twisted the story Trying to have me back down the truth is the truth. His installer blow it! He made the call.And wreck my kayak. I took it to the pro's Right wrong There for the buck. When they blow the install they want you to eat it.
Now if they would have gave me another fish'n dive when they had them in stock. Instead of making the buck. I wouldn't have to wait 2 months to fish. Cobra"s back log 8 weeks. West that works for cobra said he'll do his best get me one out. They are top company taking the time, to make a wrong a right. Top company to me. Each time on phone they Have been help full. You should be asking, Where should I get my kayak from and gear FROM!
Risk what happen to me if you go to.
ACTIONWATERSPORTSin Marnia Del Rey
Reread before you go to Actionwatersports
You can be land lock like me!
TL
Mike
PS. I thought they where great store, Till something went wrong.